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Customer Support

Return Policy

Orders may be returned if:

  • Returned within 14 days (2 weeks) of receipt
  • The item is not food related
  • The item was not opened or used

To return your item:

  1. Include item with original packaging slip to The Simple Cup – 2099 Cocalico Road – Birdsboro, PA 19508.
  2. Keep the order number, tracking number, and any other relevant details on file in the event the returned item is not received by us.
  3. Please allow up to 2 weeks for reimbursement (sometimes longer depending on the payment provider). We will credit the payment method you used at time of purchase, shipping costs are non-refundable.

If you have any questions in regard to a return simply contact us.


Payments

We currently accept Visa, Mastercard, Discover, American Express and payment through Paypal.

We are not required to collect sales tax on any orders shipping outside the state of Pennsylvania. For all orders shipping in Pennsylvania a sales tax of 6% does apply.


Shipping

Products are shipped via UPS or USPS from Birdsboro, Pennsylvania. Currently we only offer flat rate shipping. Please allow between 7 – 10 business days for items to arrive.


Made-to-order

Some items are custom and made to order. If an item says and is this, please allow 2 – 3 weeks for items to ship.